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Frequent questions

Still have doubts or questions?

Below you will find all the answers 💚😊

supportQuestions about Caraci Pistachio Products

Caraci Pistachio products must be used by the expiry date, which is indicated and specified on the product label together with the production lot.

Caraci Pistachio products are handcrafted with natural processes and controlled by the quality protection consortium.

Caraci Pistachio products are made with Pistachio of all types depending on the product, Sicilian Pistachio, Green Pistachio of Bronte PDO and foreign Pistachio can be used.

Yes, many of our products are gluten-free and lactose-free such as the pistachio cream that you can find on the website and also the gluten-free Pistachio Panettone.

supportQuestions about orders and shipments

The following payment methods are available:

Credit / debit card : we accept all major circuits

PayPal : fast payment directly from your PayPal account

Cash on delivery: cash payment upon receipt of the product (+ € 5.00)

Bank transfer : you can make a bank transfer yourself by following the instructions during the purchase phase

When you shop online with your credit card, all your information is entered on an SSL secure web page. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are pre-authorized and approved. Your credit card details are not stored on our servers.

Yes, you will receive an order confirmation email immediately after making your purchase.

Please contact us if you don't receive one within 24 hours.

All requests can be sent to info@caraci.it or via the contact form.

We have a very attentive service team. We make sure that the problem is resolved as quickly as possible.

All orders are handled and shipped from our warehouse. Please allow extra time for order processing during the holidays.

We process orders between Monday and Friday. Orders will be processed the same day and shipped the next day after the processing day. Please note that we do not ship on weekends.

Please contact us if you do not receive the tracking confirmation after 2 business days from the day you completed the payment.

Shipping is Free above € 59.90 and will be made by TNT or BRT or SDA express courier.

Delivery takes place within 24/48 working hours from order fulfillment.

You will receive tracking information by email as soon as your order is shipped.

Feel free to follow your order on our dedicated page or on the official website of the reference couriers.

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Directly from Instagram

The most beautiful emotions together with the best Pistachio recipes! 💚